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Our Policy

While policies can sound bleak, we have them in place so Studio Set can run smoothly and offer you an amazing experience!

It's my first time, what do I need to know?

Plan to arrive 10 minutes early. It is mandatory to fill out a health waiver upon arrival and we ask you to fill it out before class. We do not accept first-timers late into classes. Wear comfortable clothes you can exercise in, but nothing too baggy since it could be hazardous while working out on the Reformer machines. Wear socks or go barefoot. Bring a water bottle and you are SET! We provide all equipment. If you forget your bottle, we offer water and tea.

How do I sign up?

We use an online software called MINDBODY. All group class bookings must be done on your own through the software (except for private and semi-private clients). Desktop and app versions are available. Both are very easy to use. Not sure how to create an account or have a problem with your app or existing account? Call the studio or MINDBODY. They provide excellent customer service. Please note that we do not book classes for people over the phone or by email unless it is your first time at Studio Set.

Help! MINDBODY tells me the class is full, but I want to get in!

Put yourself on the waitlist and if a spot opens up (they often do), you will get added to the class and receive a confirmation email. If you are on the waitlist and did not get added to the class, you will not be charged for the class.

Something last minute came up, can I cancel?

We have a 24-hour cancellation policy for all group classes, private classes, and unlimited packages. If you cancel less than 24 hours before your class, you will be charged the full price of your group or private class. If you cancel with an unlimited package, you will be charged a $10 late cancellation fee. We do not not let people in who are more than 5 minutes late to the class and first-timers are not permitted in late. The reason we need to add these rules is to ensure everyone gets that awesome class they came for by starting on time, so that the teacher can provide a safe and fun workout without distractions or interruptions.

Other things you should know!

  • Instructors and classes are subject to change without notice. Please visit our schedule for updates.
  • Studio Set accepts cash, checks, Visa, MasterCard. You can pay in person or with your MINDBODY account.
  • We do not do transfers or refunds for any session packages or memberships.