Refund policy
At Boutique Set, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.
Returns
- Returns are accepted within 14 days of delivery.
- Items must be in their original condition — unworn, unwashed, with all original tags and packaging intact.
- For hygiene reasons, self-care products and socks are FINAL SALE and cannot be returned or refunded.
- Items discounted by 40% or more are considered FINAL SALE and not eligible for return or refund.
- Gift cards are FINAL SALE and cannot be returned or refunded.
How to Return
- Email us at boutique@studiosetpilates.com within 14 days of delivery to request a return authorization.
- Once your return is approved, please ship the item(s) back to us within 10 days.
- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Ship returns to:
Studio Set
4846 Sherbrooke St West
Westmount, Qc
H3Z 2N1
Refunds & Exchanges
- Once we receive and inspect your return, we’ll process your refund within 7 business days.
- A confirmation email will be sent once your refund has been issued.
- Refunds are issued to the original payment method.
- Please allow up to 2 business days for the refund to appear on your bank statement.
- Exchanges are not processed directly. To exchange an item, please return the original for a refund and place a new order.
Need Help?
Contact us anytime at boutique@studiosetpilates.com — we’re happy to assist you!
